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How do I start shopping online with GroceryCheckout.com?

To start shopping with GroceryCheckout.com you first have to create an account. Once you have an account, you will be able to begin shopping right away, and in most cases, have your order delivered the next day!

What if I order a product that is not in stock?

Unfortunately, like conventional grocery stores sometimes a product we carry is out of stock. Because you are not able to make your own substitution, your driver will bring a possible substitution for that product. If you do not want the substitute, simply let your driver know and we will apply a credit to your account.

What if the substitute is a different price?

In no case will you ever be charged any additional money for a product that is out of stock. For example, if you ordered 1L of ketchup at $3.29 and we substituted a 1.5L bottle at $3.99, you will not incur additional charges. However, if you ordered 1.5L of ketchup and we substitute 1L, or nothing at all, your account will be credited the difference in price.

Can I add to my order after I have checked out?

You are able to add items to your account up until 6:00am the day your order is to be delivered. To add products to your account, follow these 3 steps:

  • 1) Login to your account.

  • 2) Add the product(s) to a new cart. PLEASE NOTE: Do not reload your previous order. If you reload your order, it will add all of the products in the cart to your order again.

  • 3) Checkout the new product(s) and choose the same delivery time as you selected for your first order.

Is there a minimum shopping amount?

Yes, our current minimum shopping amount is $50 not including taxes. If you are having problems reaching this amount, try to find a few products around your household that may need replacing soon, for example, toothpaste, dish soap, or shampoo.

What is your freshness guarantee?

At GroceryCheckout.com we understand that all customers are concerned with the quality of their grocery products and so are we. In fact, we are so confident in our supplier’s abilities that we offer one of the best guarantees in the online grocery shopping market. If any product you receive does not meet our strict guarantee, we will replace it upon your earliest convenience with one that does.

Product Guaranteed Days Until Expiry
Regular Milk Products 8 days
Fresh Juice Products 14 days
Yogurt 8 days
Cheese (Deli/Grocery) 8days
Deli/Processed Meats 8 days
Bagged Salads 4 days
Deli Salads 10 days
Commercial Bread 4 days
Fresh Meats 3 days
Cottage & Ricotta Cheese 10 days
Cream 10 days
Eggs 12 days

I am worried about the quality and freshness of the products I receive.

You should be concerned about the quality of the products you receive, and we are too! We have gone to great lengths to ensure the quality and freshness of all of our products. Shop at our store once and you will see the pride we take in the quality of your products.

What if I am not happy with the service?

If you have placed your first order and are not happy with our service; don’t worry! We will refund the delivery charge and you can choose to try our store again later if you would like. We do appreciate that you were willing to give us a try and if you can, let us know how we can improve.

What if I am not satisfied with an item I receive?

At Grocery Checkout our number one concern is that our customers are completely satisfied with the freshness & quality of the products they order. In the case that you are not 100% satisfied with a product, login to your account and go to the “My Orders” section of our website. Select “View Order” beside the order you had a problem with and let us know what it was.

Is shopping online more expensive than where I shop now?

We understand many people are price sensitive when it comes to grocery shopping. GroceryCheckout.com has gone to great lengths to ensure our pricing is inline with our competition. To test our model, we conducted a normal shopping order at two competing grocery stores to see how we compare.

Is there a delivery charge?

Yes, there is a deliver charge that is distributed the following ways.

Orders < $100 $7.95
$1.95 Driver Tip
$1.50 Online Transaction fee
$4.50 Delivery/Handling Fee
   
Orders > $100 $4.95
$1.95 Driver Tipping
$1.50 Online Transaction Fee
$1.50 Delivery/Handling Fee

Is my credit card and bank information safe?

In short, Yes! Very safe! Visa MasterCard, and Interac Online all protect their customers from fraudulent transactions with a Zero Customer Liability Policy. To view each repective companies policy regarding fraud please visit:
MasterCard,Visa, Interac online

Do you offer accounts for businesses and not for profits?

Yes, we do offer accounts for businesses with additional features specifically for your organizations. We offer bi-weekly invoicing, features to manage multiple accounts and bulk purchasing programs for frequently purchased items. To set up an account for your organization, contact customer service (csr@grocerycheckout.com) for more information.

Do you deliver to my area?

Yes, there is a deliver charge that is distributed the following ways. Do you deliver to my area? Our service is operating in London, Ontario, Canada. We currently deliver in many areas of London, but not all areas. To determine if we are currently delivering to your area, enter your postal code into our Delivery Schedule

How do the groceries get to my house?

Grocery Checkout uses custom designed tri-climate trucks to ensure your groceries stay fresh right to your door. Popsicles will stay solid and meats and produce will stay fresh and crisp even on the hottest summer days.

Will my groceries be delivered on time?

We use an advanced scheduling program to ensure your groceries arrive on time. This advanced routing software can estimate within 30 minutes of when your delivery truck will arrive with your order. Be sure to check your email in the morning to see when your order will arrive.

What if I am not home when my order is delivered?

If you are not home, you are still able to have someone else receive the order. If no one is able to receive the order our drivers will try to reschedule your delivery at a later time. If this is not possible, we will have to reschedule your order for the next delivery day which carries a $10.00 redelivery fee.

Add to an Existing Order

If you've already placed an order with us and would like to add additional products, you may do so without any additional delivery charge anytime before 7am on the day of your existing order. Simply put the products you want to add into your shopping cart and during the checkout process you will be given an option to add the products into your existing order. Note you should only checkout the new additional products you want to add, do not fill your cart with the existing order otherwise you would receive double products.

Shop by List

The shopping list tool is a great feature if you already have a list on the fridge or in your head. The shop by list works best if you use a few keywords to describe the item you are looking for. For example, simply typing “bread” will bring up all of the bread that we carry at our store. To narrow your search, try words like “grain bread” or “white bread”. If you do not see the product you would like, select the “Show More” link beside the search term for more results. After you have added the product you would like, click the green X beside the search term to remove it from your list. If you want to save the list before you remove any products, click the “Save Cart” link at the top of the page.

Quick Shop

This is a list of our most popular shopping categories all on one page. If you are in a hurry, this is the best way to see the most popular aisles in our store.

Specials

These are all of the products on special at our store in one convenient list. We recommend this as the first place to look when placing an order using our website.

What's New

Any time we add new product to our website they can be found on this list. If you are looking for a product we did not carry before, make sure to look here to see if we have added it to our store.

Search

Much like the shopping list feature the search box adds products to your shopping list. Make sure to use a few key words when shopping for products to return the best results the first time

How do I set up an account for our organization?

Setting up a grocerycheckout.com for your organization is a great cost saving measure. All of our corporate accounts have indicated cost savings as the #1 advantages to using our service. To see how we can help your organization, please send an email to csr@grocerycheckout.com and we will contact you at your convenience.

Create a shopping list for all accounts

If your organization is promoting healthy choices or you have approved products for clients with diabetes, create a list to help them make these choices.

  • 1. Login to your company master account.

  • 2. Use the buy button to add products to your cart.

  • 3. When you have the products you want for the list, select the “View Cart” button.

  • 4. Under view cart, use the “Save as Shopping List” to store your list.

  • 5. To edit the name of any list, select “My Shopping Lists”

  • 6. Select “Edit Name” on the list you would like to change.

Adding corporate child accounts

  • 1. Once you have logged into your company master account select “Register” in the top right corner of the screen.

  • 2. Agree to the terms and conditions of the account and select next.

  • 3. Enter the information for the account and select the “link as child account’

Accessing corporate child accounts

If you have access to the master account, select the “Switch to Child Account” at the top of the page. This will allow you to switch to any account under your organization's account to place orders, review previous orders, or set private lists. To switch back to the parent account, use the “Switch to Parent Account” link when you are in a child account.

Set a credit limit on a new account

To set a credit limit on a new account, email csr@grocerycheckout.com with the name on the account and the credit limit. In most cases our staff will be able to have this credit limit applied to the account in less than 12 hours.

Accessing corporate invoicing

To access the outstanding balance for your companies account, select “My Invoices”. This total will show the up to date balance at the time you click on the link.

If clients do not have enough credit on their account

This can happen for two reasons:

  • 1. The client has already placed an order. To see if this is the case, go to their account and see if they have placed a resent order.

  • 2. We have not received your company payment for the previous week’s invoice. As soon as we receive payment each account has their credit limit reset for their next order. If the payment has been sent but we have not received it, send us an email to csr@grocerycheckout.com and we will have someone contact you to correct the problem.

"We are fortunate to have such a wonderful partnership with Grocerycheckout.com. Using this service has really enabled us to more efficiently and effectively utilize our staff resources for hands on work with clients, instead of time spent grocery shopping!"

Sue Hillis - Executive Director Dale Brain Injury Services

"Hi Nathan, it worked perfectly!!!! I will tell you again, I LOVE your service!!!!! I am very anxious to do my personal grocery shopping. "

Deanna Stewart, TD Waterhouse Private Client Service Associate

I use the services of the CCAC each day. I live with cerebral palsy and chronic pain. I found a local business whereby clients can order groceries on the internet. It is like going through all of the aisles of the grocery store virtually. I am able to choose what I want without knocking it off of a shelf and am given the dignity to choose my own food.

Jennifer Zubko

GroceryCheckout.com has benefited me in a variety of ways. Prior to using the service, grocery shopping with my physical disability was very difficult, if not impossible. One of the most important benefits that I have received is the fact that I can now independently choose items directly off the website, and pay for my items without struggling with money or credit cards at the till. All of these things may seem insignificant to many, but this service has contributed greatly to my life.

Dan Harvey